{"id":"CVE-2026-103985","title":"FreeScout: a restricted agent can lift their own admin-imposed \"see only assigned conversations\" restriction via profile save","summary":"FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_…","severity":"high","cvss":7.1,"cvssVector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N","cvssSource":"cna","cwe":["CWE-269","CWE-284"],"vendor":"freescout-help-desk","product":"freescout","affected":["freescout < 1.8.231"],"ssvc":{"exploitation":"poc","automatable":"no","technicalImpact":"partial","timestamp":"2026-11-06T17:46:36.800490Z"},"exploitAvailable":true,"published":"2026-11-06","updated":"2026-11-06","sourceUpdated":"2026-11-06T17:46:55.327Z","source":"CVEORG","sourceUrl":"https://www.cve.org/CVERecord?id=CVE-2026-103985","references":[{"url":"https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-m4hc-rc98-38jc","label":"https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-m4hc-rc98-38jc"},{"url":"https://github.com/freescout-help-desk/freescout/commit/83030464eec3c03712ad988b81f069b372c45399","label":"https://github.com/freescout-help-desk/freescout/commit/83030464eec3c03712ad988b81f069b372c45399"},{"url":"https://github.com/freescout-help-desk/freescout/releases/tag/1.8.231","label":"https://github.com/freescout-help-desk/freescout/releases/tag/1.8.231"}],"tags":["cve.org","exploit-available"],"ingestedAt":"2026-11-06T18:00:12.505Z","slug":"CVE-2026-103985","body":"## Overview\n\nFreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.\n\n## Affected\n\n- `freescout < 1.8.231`\n\n## Remediation\n\nRefer to the linked advisories for vendor-supplied fixes and affected version ranges.","depth":"midnight","depthScore":51,"depthScoreParts":{"impact":39.1,"likelihood":0,"exploitation":12,"ransomware":0},"changes":[]}