---
id: CVE-2026-111676
title: >-
  Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability
  that allows authenticated agents to read tickets in other departments via the
  getTooltip handler
summary: >-
  Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability
  that allows authenticated agents to read tickets in other departments via the
  getTooltip handler. Attackers can enumerate sequential ticketid values on GET
  /tick…
severity: medium
cvss: 4.3
cvssVector: 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N'
cwe:
  - CWE-639
vendor: faveosuite
product: faveo-helpdesk
affected:
  - faveo-helpdesk <= 2.0.3
published: '2026-10-16'
updated: '2026-10-16'
sourceUpdated: '2026-10-16T22:17:22.273'
source: NVD
sourceUrl: 'https://nvd.nist.gov/vuln/detail/CVE-2026-111676'
references:
  - url: >-
      https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/app/Http/Controllers/Agent/helpdesk/TicketController.php#L2356-L2374
    label: disclosure@vulncheck.com
  - url: >-
      https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/routes/web.php#L350
    label: disclosure@vulncheck.com
  - url: >-
      https://hackmd.io/@hieuPenguinnn/faveo-helpdesk-ticket-tooltip-cross-department-idor
    label: disclosure@vulncheck.com
  - url: >-
      https://www.vulncheck.com/advisories/faveo-helpdesk-through-2.0.3-broken-access-control-via-ticket-tooltip-endpoint
    label: disclosure@vulncheck.com
tags:
  - nvd
  - cve.org
epss: 0.00251
epssPercentile: 0.16367
ssvc:
  exploitation: none
  automatable: 'no'
  technicalImpact: partial
  timestamp: '2026-10-16T19:34:11.762872Z'
ingestedAt: '2026-10-16T18:43:08.665Z'
---

## Overview

Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.

## Remediation

Refer to the linked advisories for vendor-supplied fixes and affected version ranges.