---
id: CVE-2026-62850
title: >-
  FreeScout: Administrative tools.php endpoint is accessible to low-privileged
  users, enabling filesystem enumeration and unthrottled brute-force of
  application secrets
summary: >-
  FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.225, the
  administrative tools.php maintenance endpoint is reachable without an
  appropriate authentication or access-control boundary. Response differences
  for attacker…
severity: medium
cvss: 5.3
cvssVector: 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N'
cvssSource: cna
cwe:
  - CWE-287
  - CWE-307
  - CWE-538
vendor: freescout-help-desk
product: freescout
affected:
  - freescout < 1.8.225
published: '2026-11-06'
updated: '2026-11-06'
sourceUpdated: '2026-11-06T17:04:28.448Z'
source: CVEORG
sourceUrl: 'https://www.cve.org/CVERecord?id=CVE-2026-62850'
references:
  - url: >-
      https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-w2p9-3666-vw9j
    label: >-
      https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-w2p9-3666-vw9j
  - url: >-
      https://github.com/freescout-help-desk/freescout/commit/8bb0594e95eab6661b4372e94ac02f62a6c3cb28
    label: >-
      https://github.com/freescout-help-desk/freescout/commit/8bb0594e95eab6661b4372e94ac02f62a6c3cb28
  - url: 'https://github.com/freescout-help-desk/freescout/releases/tag/1.8.225'
    label: 'https://github.com/freescout-help-desk/freescout/releases/tag/1.8.225'
tags:
  - cve.org
ingestedAt: '2026-11-06T18:00:12.571Z'
epss: 0.00272
epssPercentile: 0.19666
---

## Overview

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.225, the administrative tools.php maintenance endpoint is reachable without an appropriate authentication or access-control boundary. Response differences for attacker-controlled path values disclose whether arbitrary directories and files exist on the server. The same endpoint validates application-key and database-password candidates without rate limiting, per-session throttling, or a CAPTCHA, allowing unrestricted guessing attempts against application secrets. This issue is fixed in version 1.8.225.

## Affected

- `freescout < 1.8.225`

## Remediation

Refer to the linked advisories for vendor-supplied fixes and affected version ranges.